Shipping policy
SHIPPING TO THE UNITED STATES
How much is shipping?
- Tracked and secured premium shipping (6 to 10 business days): $6.90 - FREE on orders of $69 or more
- Express - priority processing + package protection (5 to 7 business days): $8.95. Your order jumps the queue in our workshop and is protected against loss, damage and theft, with immediate resolution if anything goes wrong.
Will I pay customs or import duties?
No. All US duties and import fees are covered by us. The price you see at checkout is the final price - no surprise fees at delivery.
Is there a tracking number?
Yes. Every order is tracked. You will receive an email with your tracking link as soon as your order ships.
Do I need to be home to receive my order?
No. Your jewelry ships in a compact, reinforced envelope (4.3 x 6.3 in) that fits straight into your mailbox - no signature needed.
How long does delivery take?
Standard: 6 to 10 business days. Express: 5 to 7 business days. Delivery times can be slightly longer during peak periods (Black Friday, holiday season).
I entered the wrong address. What should I do?
Email us at support@kossdesign.com as soon as possible. If your order has not shipped yet, we will update it for you.
I haven't received my order.
Contact us at support@kossdesign.com with your order number. Our team replies within 24 hours and will make it right.
Can I change or cancel my order?
Email us at support@kossdesign.com right away. Once an order has shipped it can no longer be changed, but you can still return it within 30 days.
