Is there a tracking number?
Our standard shipping does not have a tracking number. It arrives directly to your mailbox like a letter, no signature needed. You have the big advantage to be able to receive the product even if you are on vacations or outside your home.
How long does shipping take?
- For Ireland: 2-3days.
- For The UK: 4-7 business days.
- For France: 3-5 business days.
- For The Rest of Europe: 5-10 business days.
- For The US: 7-10 business days.
- For Outside Europe: 10-15 business days.
From where do you ship?
We ship directly from Dublin, Ireland
How much is shipping?
Free for orders over 29€
For orders below 29€:
- Ireland: 2€
- The UK: 3.50€
- France: 3.00€
- The US: 4.99€
- Rest Of Europe: 5.00€
- Outside Europe: 10.00€
I didn't receive my order?
Please get in touch with us: firstname.lastname@example.org.
Why has my order not been sent?
We only send an order once we receive the payment. If your payment has been successful but nothing has been sent, please reach out to us email@example.com
How do I return my order?
We want to delight our customers. Please send us a message, firstname.lastname@example.org with your order number. We will then let you know how to return your order.
How much is it to return my order?
Unfortunately we cannot offer free returns yet, therefore you need to pay to send the order back. Orders from Ireland can be sent back with AnPost, which is 2€.
Can I change or cancel my order?
Unfortunately you cannot change an order once it has been submitted. You can return the order though within 30 days.