Shipping policy

SHIPPING TO INTERNATIONAL

How much is shipping?

• Tracked and secured premium delivery: shipping fees are shown in your local currency in your cart and at checkout, and shipping becomes FREE above your country's free-shipping threshold - your cart shows exactly how much you have left to go.

Will I pay customs or import duties?

For EU countries and Switzerland, all duties and import fees are covered by us - the price you see at checkout is the final price.

Is there a tracking number?

Yes. Every order is tracked. You will receive an email with your tracking link as soon as your order ships.

Do I need to be home to receive my order?

No. Your jewelry ships in a compact, reinforced envelope (11 x 16 cm) that fits straight into your letterbox - no signature needed.

How long does delivery take?

Europe: 3 to 7 business days. Other international destinations: 5 to 12 business days. Delivery times can be slightly longer during peak periods (Black Friday, holiday season).

I entered the wrong address. What should I do?

Email us at support@kossdesign.com as soon as possible. If your order has not shipped yet, we will update it for you.

I haven't received my order.

Contact us at support@kossdesign.com with your order number. Our team replies within 24 hours and will make it right.

Can I change or cancel my order?

Email us at support@kossdesign.com right away. Once an order has shipped it can no longer be changed, but you can still return it within 30 days.