Shipping & Delivery

  • For France: We deliver in 2 to 5 working days with our partner La Poste (possibility under 24H with Chronopost)

  • For Switzerland: 3 to 7 days with Swiss Post

  • For Belgium: 4 to 7 days with Bpost (possibility 48-72h with Chronopost)

  • For Canada & the US: 4 to 8 days with Canada Post and UPS

  • For the UK: 3 to 6 days with Royal Mail

  • For Singapore: 3 to 5 days with SingPost

  • For Other countries: 5 to 12 days

France: Free delivery from 39€

Belgium: Free delivery from 49€

Switzerland: Free delivery from 49€

Canada and Australia: Free delivery from 80$

USA: Free delivery from 60$

Singapore: Free delivery from 70$

The UK: Free delivery from 44£

Below, delivery is 6,90$ CAD for Canada, 4,90$ USD for the US, 4.90£ for the UK, 3,99$ SGD for Singapore and 7.99$ AUD for Australia

We ship from our warehouse in France, and outside of France we are only working with local premium delivery partners.

Nothing could be simpler! You will receive several emails to keep you informed about the progress of your delivery. You can also track all the details by clicking here.

Don't worry, your satisfaction is our priority.

The size of our package is small enough to
be dropped in your mailbox. We deliver in
reinforced envelopes size 11*16cm.

We ship from our warehouse located in Ile-de-France, France and send globally in DDP (duty delivery paid) therefore orders sent by post office are NOT subject to customs fees.

Contact us via our contact form or by email at If you don't receive a response within two business days, you can also email us via Instagram. Exceptional customer service is our priority, so we will always try to respond to you as quickly as possible.

In case your order has not yet been shipped, we
invite you to contact us via as soon
as possible to update your shipping information.

MPO FUTURLOG / Koss Design 

Impasse Ronald Baker53700 Villaines-la-Juhel France

+33 (0)2 43 08 30 48

You can rest assured, we do not sell our small jewellery in dropshipping 😘 We ship the jewellery you order ourselves. We have our own stock as the jewels are unique to our own brand with our own quality standard unlike sellers who do dropshipping. This allows us to deliver you very quickly.

Returns and Refunds

Vous avez jusqu'à 30 jours pour demander un changement de taille, pour cela, vous devez simplement vous rendre sur notre portail de retour ( et nous écrire votre taille souhaitée par mail à

Nous garantissons une réponse sous 24 heures, votre satisfaction étant notre priorité.

On receipt of your order, you have 30 days to change your mind. If you do not like the jewelry, you can either request a voucher or request a refund by contacting us at Your satisfaction is our priority.

We are sorry for the inconvenience. The jewelry surely got damaged
during the transport! We invite you to take a picture showing
clearly the damaged jewelry and send it to us at

If the team validates the request, we will send you a new jewelry for free.

On receipt of your order, you have 30 days to change your mind. If you do not like the jewelry, you can either request a voucher or request a refund by contacting us at Your satisfaction is our priority.


Our site is 100% secure. We protect your data with an HTTPS server with an SSL certificate (green padlock on the left of the URL).Most sites only secure bank transactions and everything related to order processing. On KossDesign, your data transfer and login information is secure and cannot be hacked or targeted by malicious software. Finally, when it comes to the payment, we use PayPal, Stripe and Mollie which are the references in terms of security of transactions on the Internet.So you can shop on our store without any worry.

You can make purchases with your credit card, or via your PayPal account. We do not accept bank checks, wire transfers or cash on delivery.

You can also pay in 3x without charge with our partner Klarna.

You can enter a coupon code at checkout, right before payment (the last step of checkout). If the discount code doesn't work, please feel free to contact us

Forgot to enter a discount code? Please feel free to contact us by email

It can happen, don't worry. If your payment didn't go through, you can use another credit card or another payment method such as PayPal or Klarna.

Feel free to contact us at and we will assist you.


We exclusively use authentic beads from Japan. All our beads are Miyuki certified, ensuring their authenticity and Japanese origin.

You can find the way to measure your wrist here

We have bracelets that are fully adjustable (this is described on the product page) and others that have a specific size (also written on the product page)

Chaque bijou est délicatement emballé dans un pochon en satin, accompagné d'une carte de remerciement personnalisée Koss Design

You can contact us at mentioning your order number. We will assist you as quickly as possible.