Terms and conditions of use

 

1. Introduction

 

Our privacy policy is designed to build a relationship of trust between you and our services, in order to provide you with a positive experience in a fully transparent manner.


Through this policy, we aim to take your requirements into account and meet your expectations while respecting your personal data and privacy.


To honour your trust, ECOMEDGE ADVISORY PTE. LTD. guarantees the protection of your personal data and the confidentiality of our customers’ information (hereinafter referred to as “Your Data”).


For full transparency and to ensure secure use of our website www.kossdesign.com, in all its available versions and related applications (hereinafter the “Website”), we describe how your data is collected, processed and protected, so that our services remain fully aligned with the respect of your rights.


We implement appropriate technical and organisational measures to ensure the security, confidentiality and integrity of your personal data and to protect it against unauthorised access, loss, alteration or disclosure.


Your data is retained only for the duration necessary for the purposes described in this policy. You may access, update or modify your data at any time via your personal account on the Website.

 

 

 

2. Compliance with applicable data protection laws

 


We are committed to complying with all applicable data protection and privacy laws, including, where applicable:

 

  • the Personal Data Protection Act 2012 (PDPA) of Singapore, and

  • the General Data Protection Regulation (EU) 2016/679 (GDPR) for users located in the European Union.

 


This policy provides information on:

 

  • the purposes of data processing,

  • the legal bases for processing,

  • your rights regarding your data,

  • data retention periods,

  • data transfers,

  • and security measures implemented.

 

 

 

 

3. Who are you?

 


When we refer to “you” in this policy, this includes:

 

  • customers who have placed an order on the Website,

  • customers who have created an account without placing an order,

  • visitors browsing the Website without creating an account.

 

 

 

 

4. Who are we?

 


ECOMEDGE ADVISORY PTE. LTD.

Private Limited Company incorporated in Singapore

UEN: 202541273G


Registered office:

Venture Drive, #19-18 Vision Exchange,

Singapore 608526


ECOMEDGE ADVISORY PTE. LTD. operates and publishes the Website and acts as data controller for the processing of personal data described in this policy.

 

 

 

5. For what purposes do we process your data?

 


 

5.1 Data collection

 

Your personal data may be collected when you:

 

  • browse the Website (via cookies),

  • create a customer account,

  • place an order,

  • subscribe to our newsletters or SMS communications.

 


This data allows us to:

 

  • improve navigation and user experience,

  • process orders and payments,

  • prevent fraud,

  • manage refunds and after-sales service,

  • manage customer reviews,

  • communicate marketing and promotional content where consent has been given.

 

 

 

 

5.2 Website navigation

 

Data collected through cookies is processed based on your consent or our legitimate interest in ensuring proper website functionality and security.

 

 

 

5.3 Order processing

 

Your data is used to manage:

 

  • order processing and fulfilment,

  • customer service and mediation,

  • delivery and logistics,

  • marketing communications where permitted.

 


The legal basis for this processing is the performance of a contract between you and us, as well as compliance with legal obligations and our legitimate business interests.

 

 

 

5.4 Payment in instalments

 

For eligible customers, personal data may be processed to offer instalment payment options. The legal basis is the performance of the contract and your explicit consent for processing payment data.

 

 

 

5.5 Customer reviews

 

Your data may be used to collect and display customer reviews, based on your consent or our legitimate interest.

 

 

 

5.6 Payment collection and fraud prevention

 

Personal data is processed to:

 

  • secure payments,

  • detect and prevent fraud.

 


The legal basis is contract performance and legitimate interest.

 

 

 

5.7 Marketing and business operations

 

We may use your data for:

 

  • advertising campaigns,

  • statistical analysis,

  • promotional activities (excluding gambling),

  • customer relationship management.

 


This processing is based on your consent or our legitimate interest.

 

 

 

6. Data recipients

 


Your data may be shared internally and with trusted service providers involved in:

 

  • payment processing,

  • customer support,

  • logistics and delivery,

  • IT infrastructure,

  • marketing and analytics,

  • customer review platforms.

 


Data is not sold to third parties.

 

 

 

7. Data retention

 


Personal data is retained only for as long as necessary:

 

  • Prospect data: up to 3 years from last contact.

  • Customer and order data: up to 10 years for accounting and legal obligations.

  • Payment data: retained only for the duration required to complete transactions and comply with legal requirements.

  • Cookies: retention periods detailed in the Cookies section.

 

 

 

 

8. Your rights

 


Depending on your location, you have the right to:

 

  • access your data,

  • request rectification,

  • request erasure,

  • restrict processing,

  • object to processing for marketing purposes,

  • request data portability,

  • withdraw consent at any time.

 


To exercise your rights, please contact:

📧 support@kossdesign.com


We will respond within one (1) month of receiving your request.

 

 

 

9. Cookies

 


The Website uses cookies to:

 

  • enable essential functionality,

  • analyse performance,

  • personalise content,

  • deliver relevant advertising.

 


You may manage cookie preferences through your browser settings.

 

 

 

10. International data transfers

 


Your data may be transferred outside your country of residence. Where applicable, appropriate safeguards are implemented to ensure data protection in accordance with applicable laws.

 

 

 

11. Security measures

 


We implement technical and organisational measures aligned with industry standards, including PCI DSS compliance for payment security.

 

 

 

12. Automated decision-making

 


Certain processes (e.g. fraud detection, instalment payment eligibility) may involve automated decision-making. You may request human intervention if applicable.

 

 

 

13. Governing law and updates

 


This policy is governed by the laws of Singapore.


We reserve the right to update this policy periodically to ensure ongoing compliance with applicable regulations.

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