Refund policy

30-day return window

You have 30 days from the delivery date to request a return for any reason. We want you to love your piece - if something isn't right, we'll make it right.

Return conditions

Items must be unworn, undamaged, and returned in their original Koss Design satin pouch and packaging. Pieces showing signs of wear cannot be accepted.

How to return

Email support@kossdesign.com with your order number and reason for return. We'll send you the return address and step-by-step instructions within 24 hours.

Refund timeline

Once we receive and inspect your return, you can choose a refund to your original payment method or store credit, issued within 5–10 working days. You'll receive an email confirmation when the refund is processed.

Exchanges

Need a different size or style? Email us and we'll guide you through the exchange - no need to wait for the refund.

Damaged or defective items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos. We'll send a free replacement or issue a full refund - your choice.

Non-returnable items

Personalised pieces, final-sale items, and gift cards cannot be returned.

Order cancellations

Orders can be cancelled within 2 hours of placement. After that, production begins and we're unable to cancel.