Our estimated delivery times (excluding peak periods such as Black Friday and the holiday season) are as follows:

• United States: 5–10 business days
• Canada: 5–10 business days
• United Kingdom: 3–6 business days
• Australia: 5–8 business days
• Other international destinations: 5–12 business days
  

All orders are shipped with tracking so you can follow your package every step of the way.

Please note that delivery times may vary slightly during high-demand periods.

We offer free shipping once you reach the following order values:

Canada: Free shipping on orders over CA$80

United States: Free shipping on orders over US$60

United Kingdom: Free shipping on orders over £49

Singapore: Free shipping on orders over S$70

Australia: Free shipping on orders over A$80

For orders below these amounts, shipping fees are:

Canada: CA$7.90

United States: US$4.90

United Kingdom: £4.90

Singapore: S$3.99

Australia: A$7.99

All orders include tracking for complete peace of mind.

We work with several logistics partners worldwide to ensure fast and reliable delivery.
Orders placed in France are shipped directly from our French warehouse.

It’s simple. You’ll receive several email updates to keep you informed about your delivery status.
You can also track all the details of your order by clicking here.

No need to worry — your satisfaction is our priority.
Our packaging is compact enough to fit directly into your mailbox. We ship our jewelry in reinforced envelopes measuring 11 × 16 cm (approximately 4.3 × 6.3 inches), designed to ensure safe and secure delivery.

We ship from our warehouse located in Île‑de‑France, France, and send globally in DDP (Duty Delivery Paid). Therefore, orders to the UK, US, Singapore, Switzerland, Australia, and the EU are NOT subject to customs fees.

Contact us via our contact form or by email atsupport@kossdesign.com. If you don't receive a response within two business days, you can also email us via Instagram. Exceptional customer service is our priority, so we will always try to respond to you as quickly as possible.

In case your order has not yet been shipped, we invite you to contact us viasupport@kossdesign.comas soon as possible to update your shipping information.

Gemmalog/ECOM EDGE ADVISORY

4 rue du champ de Montigny 

49080 Bouchemaine, France 

Rest assured, we do not use dropshipping.

We design our own exclusive models, which undergo strict quality control before being shipped. Our bracelets are crafted with authentic Miyuki-certified Japanese beads and premium Korean elastic — far from the low-quality imitations often found online.

We hold our own inventory and ship orders directly through our trusted logistics partners, ensuring reliability, authenticity, and fast delivery.

You have up to 30 days to request a size exchange. To do so, simply visit our return portal (returns.futurlog.com/kossdesign) and email us your desired size at support@kossdesign.com.
We guarantee a response within 24 hours, as your satisfaction is our priority.

Once you receive your order, you have 30 days to change your mind if the jewelry doesn’t meet your expectations.

You may choose either a store credit or a full refund.

To start the process, simply visit our return portal (returns.futurlog.com/kossdesign).

We guarantee a response within 24 hours, as your satisfaction is our priority

We’re truly sorry for the inconvenience. It’s possible that the jewelry was damaged during transit.
Please take a clear photo showing the damage and send it to us at support@kossdesign.com.

Once our team reviews and validates your request, we will gladly send you a brand-new replacement at no cost.

Once you receive your order, you have 30 days to change your mind if the jewelry doesn’t meet your expectations.
You may choose either a store credit or a full refund.
Simply contact us at support@kossdesign.com and we’ll be happy to assist you.

Your satisfaction is our priority.

Yes, our website is fully secure.

We use HTTPS encryption with an SSL certificate to protect your personal information and ensure that all data transmitted on our site is encrypted and secure.

Unlike many websites that only secure payment transactions, we protect your browsing data, login information, and checkout details from start to finish.

For payments, we work with trusted global providers such as PayPal and Stripe, leaders in online transaction security.

You can shop on Koss Design with complete confidence and peace of mind.

You can complete your purchase using your credit or debit card, or via your PayPal account.

We do not accept checks or cash on delivery.
You can also split your payment into 3 interest-free installments with our partner Klarna.

You can enter your discount code at checkout, just before completing your payment (the final step of your order).
If your discount code doesn’t work, please don’t hesitate to contact us at support@kossdesign.com.

Forgot to enter your discount code? Simply email us, and we’ll be happy to help.

This can occasionally happen — no need to worry.

If your payment didn’t go through, you can try using a different credit or debit card, or choose another payment method such as PayPal or Klarna.

If the issue persists, please contact us at support@kossdesign.com and we’ll be happy to assist you.

This keeps it calm, supportive, and solution-focused.

We use exclusively authentic Japanese beads.
All of our beads are Miyuki-certified, guaranteeing their authenticity and true Japanese origin.

If you want it slightly more premium and authority-driven:

We craft our jewelry exclusively with authentic Japanese beads.

Every bead is Miyuki-certified, ensuring genuine origin, exceptional precision, and uncompromising quality.

You can find instructions on how to measure your wrist here.

Some of our bracelets are fully adjustable (this is indicated on the product page), while others come in specific sizes (also clearly stated on the product page).

Each piece is delicately presented in a satin pouch, accompanied by a personalized Koss Design thank-you card.

Please contact us at support@kossdesign.com and include your order number.

We’ll assist you as quickly as possible.