• For France: We deliver in 2 to 5 working days with our partner La Poste (possibility under 24H with Chronopost)

• For Switzerland: 3 to 7 days with Swiss Post

• For Belgium: 4 to 7 days with Bpost (possibility 48-72h with Chronopost)

• For Canada & the US: 4 to 8 days with Canada Post and UPS

• For the UK: 3 to 6 days with Royal Mail

• For Singapore: 3 to 5 days with SingPost

• For Other countries: 5 to 12 days

France: Free delivery from 39€

Belgium: Free delivery from 49€

Switzerland: Free delivery from 49€

Canada and Australia: Free delivery from 80$

USA: Free delivery from 60$

Singapore: Free delivery from 70$

The UK: Free delivery from 44£

Below, delivery is 7,90$ CAD for Canada, 4,90$ USD for the US, 4.90£ for the UK, 3,99$ SGD for Singapore and 7.99$ AUD for Australia

We ship from our warehouse in France, and outside of France we are only working with local premium delivery partners.

Nothing could be simpler! You will receive several emails to keep you informed about the progress of your delivery. You can also track all the details by clicking here.

Don't worry, your satisfaction is our priority.

The size of our package is small enough to
be dropped in your mailbox. We deliver in
reinforced envelopes size 11*16cm.

We ship from our warehouse located in Île-de-France, France, and send globally in DDP (Duty Delivery Paid). Therefore, orders to the UK, US, Singapore, Switzerland, Australia, and the EU are NOT subject to customs fees.

Contact us via our contact form or by email at support@kossdesign.com. If you don't receive a response within two business days, you can also email us via Instagram. Exceptional customer service is our priority, so we will always try to respond to you as quickly as possible.

In case your order has not yet been shipped, we
invite you to contact us via support@kossdesign.com as soon
as possible to update your shipping information.

MPO FUTURLOG / Koss Design 

Impasse Ronald Baker53700 Villaines-la-Juhel France

+33 (0)2 43 08 30 48

Don't worry, we don't sell our small jewelry items through dropshipping 😘

We ship the jewelry items you order ourselves. We have our own stock, and all our jewels are created 100% by us, unlike sellers who do dropshipping. We use certified Japanese Miyuki beads and high-quality elastic from Japan, not cheap counterfeits. This ensures the highest quality and durability. Plus, it allows us to deliver to you very quickly.

You have up to 30 days to request a size change. If you are from the US, UK, AU, SGP, or KSA, simply visit our return portal at https://returns.futurlog.com/kossdesign-dec. If you are from Canada, please go to https://returns.futurlog.com/kossdesign. Then, email your desired size to support@kossdesign.com. We guarantee a response within 24 hours, as your satisfaction is our priority.

On receipt of your order, you have 30 days to change your mind. If you do not like the jewelry, you can either request a voucher or request a refund by contacting us at support@kossdesign.com. Your satisfaction is our priority.

We are sorry for the inconvenience. The jewelry surely got damaged
during the transport! We invite you to take a picture showing
clearly the damaged jewelry and send it to us at support@kossdesign.com

If the team validates the request, we will send you a new jewelry for free.

On receipt of your order, you have 30 days to change your mind. If you do not like the jewelry, you can either request a voucher or request a refund by contacting us at support@kossdesign.com. Your satisfaction is our priority.

Our site is 100% secure. We protect your data with an HTTPS server with an SSL certificate (green padlock on the left of the URL).Most sites only secure bank transactions and everything related to order processing. On KossDesign, your data transfer and login information is secure and cannot be hacked or targeted by malicious software. Finally, when it comes to the payment, we use PayPal, Stripe and Mollie which are the references in terms of security of transactions on the Internet.So you can shop on our store without any worry.

You can make purchases with your credit card, or via your PayPal account. We do not accept bank checks, wire transfers or cash on delivery.

You can also pay in 3x without charge with our partner Klarna.

You can enter a coupon code at checkout, right before payment (the last step of checkout). If the discount code doesn't work, please feel free to contact us support@kossdesign.com

Forgot to enter a discount code? Please feel free to contact us by email

It can happen, don't worry. If your payment didn't go through, you can use another credit card or another payment method such as PayPal or Klarna.

Feel free to contact us at support@kossdesign.com and we will assist you.

We exclusively use authentic beads from Japan. All our beads are Miyuki certified, ensuring their authenticity and Japanese origin.

You can find the way to measure your wrist here

We have bracelets that are fully adjustable (this is described on the product page) and others that have a specific size (also written on the product page)

Each piece of jewelry is packaged in a satin pouch, accompanied by a thank-you card from Koss Design.

You can contact us at support@kossdesign.com mentioning your order number. We will assist you as quickly as possible.