Shipping policy

SHIPPING & DELIVERY

Your satisfaction is our priority.

How long does it take to receive my order?

Australia: 

  • 4 to 8 days with Australia post 

Canada & the US:

  • 4 to 7 days with Canada Post and UPS

UK:

  • 3 to 5 days with Royal Mail

Singapore:

  • 3 to 5 days with SingPost

Other countries:

  • 5 to 12 days

How much does the shipping cost?

Canada and Australia:
Free delivery from 80$

USA:
Free delivery from 60$

Singapore:
Free delivery from 70$

The UK:
Free delivery from 44£

For orders below the free delivery threshold:

  • Canada: 7.90 CAD
  • USA: 4.90 USD
  • UK: 4.90 GBP
  • Singapore: 3.99 SGD
  • Australia: 7.99 AUD

Where do you ship my order from?

We ship from our warehouse in France, and outside of France we are working with local premium delivery partners. 

What happens if I am not at home to receive my jewelry?

Don't worry, your satisfaction is our priority.

The size of our package is small enough to be placed in your mailbox.

to be dropped off in your mailbox. We deliver in reinforced envelopes of size 11*16cm.

Are there any customs fees?

We ship in DDP (Delivery Duty Paid) from our warehouse located in Île-de-France, France. Therefore, orders placed in the UK, US, Australia, Singapore, and the EU are not subject to customs fees.

I did not receive my delivery?

Contact us via our contact form or by e-mail at support@kossdesign.com. If you don't receive a response within two business days, you can also email us via Instagram. Exceptional customer service is our priority, so we'll always try to get back to you as quickly as possible.

I have the wrong address, what should I do?

In the event that your order has not yet been shipped, we invite you to contact us via support@kossdesign.com as soon as possible to update your shipping information.

Do you do dropshipping?

Don't worry, we don't sell our small jewelry items through dropshipping 😘

We ship the jewelry items you order ourselves. We have our own stock, and all our jewels are created 100% by us, unlike sellers who do dropshipping. We use certified Japanese Miyuki beads and high-quality elastic from Japan, not cheap counterfeits. This ensures the highest quality and durability. Plus, it allows us to deliver to you very quickly.